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Here's what others have said:

“Jim is a great writer who works incredibly well with authors, in part because he loves to go the extra mile to ensure successful results. …”
—Robin Williams, best-selling author

“Another aspect of Mr. Norrena’s abilities I cannot recommend highly enough is his skill at writing with expression and creativity. Besides his capable handling of writing the festival press releases and assembling media kits, his one-of-a-kind touch made the Festival newsletter a resounding success. …”
—Karen Larsen, Publicist

“He is an excellent instructor/facilitator and group leader and trainer. I can honestly say that his unique ability to learn new skills quickly and take on leadership roles with professionalism has saved lives. …”
—Darlene Weide, MPH, MSW, former executive director